Oh No! My Client Is Crying!
It's not surprising.
Being coached can be an intensely emotional process for clients, especially if the topic is something very personal.
I actually get great satisfaction when a client cries. It's not because I'm mean, its because at that moment I know they are feeling something on a deep level and it's only a matter of time before they have a breakthrough.
The best way to serve your client in these moments is to let them sit in the emotion for as long as they are willing to do so.
Here are a few steps for you to remember the next time your client shows emotion:
1. Manage your own feelings and remain calm. This is not the time for you to apologize or worry that you did something wrong. You didn't. Just take a deep breath, get back into active listening, and be 100% present with your client.
2. Let the client feel their emotions for as long as it takes. If the client has not spoken, your intuition will let you know when it's time to talk.
3. Use this opportunity to coach. Remain curious, nonjudgemental, and follow your client where they take you by asking them questions like:
What is the emotion here?
Where do you feel the emotion in your body?
What does it look or feel like?
What color is it?
What else is going on in your body at this moment?
Most people are uncomfortable with expressing emotions and want to move out of it as quickly as possible. You, as their Coach, are there to provide a safe and nurturing space for them to feel heard and heal.
What questions do you like to ask your clients when they show intense emotions?