The Art of Listening
It happens to all of us.
You are coaching a client, and suddenly your mind wanders off and wonders what to cook for dinner.
Or maybe you had a very heated conversation with a friend the night before it is stuck on repeat in your mind.
You try hard to pay attention to what your client is saying, but you find yourself in that awkward place where it's time for you to respond and you have no idea what your client just said.
How can you stay alert and engaged even when your brain seems to be against you?
Before we get into that, did you know that there are 3 different levels of listening?
Level 1 - This level is a normal everyday conversation. You hear the words, you respond, AND you are probably mentally checking off your grocery list. There is a lot going on in your brain at one time, but the main focus in this level is your own thoughts and feelings.
Level 2 is called Hard or Active Listening - This is when all of the attention is laser-focused on the client. An example would be a mother taking care of her baby. When she is taking care of her infant, a woman is 100% focused on that baby and able to ignore everything else that is going on around her.
Level 3 is considered more of a soft focus. It is about what is happening around the client. For example, what does the energy between you both feel like? What is happening in the environment around them? Is the dog barking or is the room quiet? What is the underlying mood or tone of what the client is saying?
Staying in Level 2 will make you a good coach.
Using both Levels 2 and 3 will make you a phenomenal coach.
It’s entirely natural to fluctuate between all 3 levels within a coaching session, but you want to make sure that you spend the primary of your time in levels 2 and 3 because this is where intuition happens. It's where great questions come from, and it's where your clients will receive fantastic coaching.
If you want to find out how you can listen at levels 2 and 3, then join me for my webinar this Wednesday at Noon PST to learn 6 Tips to Effective Listening.
Register here: https://bit.ly/2GtGk5o